Unique Realty Ltd
Consumer Information
Professionals Unique Realty Ltd and salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care. You can download and read the full code from the Real Estate Agents Authority website: www.reaa.govt.nz
We welcome your feedback whether offering a suggestion, observation, or expressing satisfaction or dissatisfaction with the service you have received from any of our Professionals agents or salespeople.
You do not have to use our complaints and resolution procedure. You may make a complaint directly to the Real Estate Agents Authority at any time and you may make a complaint to the Real Estate Agents Authority even if you choose to also use our procedures.
Our Complaints and Dispute Resolution Procedure
Step 1: Call us and speak to the Manager of the relevant division of our company as referred to below. Advise who you are complaining about, what your concerns are and what you would like done to resolve the matter.
Step 2: The Manager may ask you to put your complaint in writing to assist in his investigation into it. The manager will need a brief period of time to talk to the people involved. We promise to come back to you within 10 working days with a response to your complaint. That response may be in writing. As part of that response we might request that you meet with us to discuss the complaint and resolve matters fairly and to your satisfaction.
Step 3: If we are unable to come to an agreed resolution at our meeting, or if you don't wish to meet with us, then we will provide you with a written response and proposal to resolve your complaint.
Step 4: If you do not accept our proposal, please try to advise us within 5 working days. You can, of course, suggest another way of resolving your complaint.
Step 5: If a resolution is agreed upon we will endeavour to implement that resolution as soon as possible. If we are unable to reach an agreed resolution we may invite you to a mediation process.
Step 6: If we agree to mediation but do not settle the complaint or we do not agree to mediation, then that will be the end of our in-house process.
Remember:
You can still make a complaint to the Real Estate Agents Authority in the first instance and, even if you use these procedures, you can still make a complaint to the Real Estate Agents Authority at any time. Details of their complaints process and their contact details can be found on the Authority Website.
We thank you for your communication and taking the time to make contact with us.
Our Managers
Palmerston Nth Residential: Warren McGrath
Ph: (06) 350 7216, Mobile: (027) 021 871 186
Email: warren@uniquerealty.co.nz
Feilding Residential: John Campbell
Ph: (06) 323 0007, Mobile: (027) 448 5430
Email: john@uniquerealty.co.nz
Coastal Residential: John Campbell
Ph: (06) 323 0007, Mobile: (027) 448 5430
Email: john@uniquerealty.co.nz
Rural/Lifestyle: John Campbell
Ph: (06) 323 0007, Mobile: (027) 448 5430
Email: john@uniquerealty.co.nz
Commercial: Steve Williams
Ph: (06) 350 0157, Mobile: (027) 448 2800
Email: steve@uniquerealty.co.nz
All (Alternative): John Campbell, Company Manager
Ph: (06) 323 0007, Mobile: (027) 448 5430
Email: john@uniquerealty.co.nz
All (Alternative): Max Vetongen, Licenced Real Estate Agent, Principal
Ph: (06) 350 0007, Mobile: (021) 711 995
Email: max@uniquerealty.co.nz
Professionals Unique Realty Ltd
Ph: 06 350 0007
Email: max@uniquerealty.co.nz
Your rights.
The Real Estate Agents Authority (REAA)
The REAA is the independent Government agency that regulates the New Zealand real estate industry.
The REAA promotes high standards of service and professionalism in the real estate industry, provides information for buyers and sellers, and deals with complaints about agent behaviour.
At any time (whether you choose to contact us or not) you can contact the Real Estate Agents Authority. Details of their complaints process can be found on their website. Or call 0800 367 7322 or write to the address below:
The Real Estate Agents Authority
c/- PO Box 25-371
Wellington 6146
New Zealand
REAA Code of Conduct 2012
The REAA Code of Conduct sets standards for the New Zealand real estate industry. For the most uptodate version of the Code of Conduct, or to find out if any changes apply please visit the REAA website: www.reaa.govt.nz.
- Download a copy of the Code of Conduct 2012.
- If you have any questions, download their FAQ's about Code of Conduct 2012.- For a full understanding of what the Code of Conduct 2012 isi all about, watch the REAA video.
All information provided is in accordance with Rule 10 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2008.
